CLOUD VOICE EXCHANGE
Modern voice solutions for efficient business communication.
CVX - Cloud Voice eXchange
What is CVX?
Cloud Voice eXchange (CVX) is our cloud connect platform, powered by Access 4, that integrates disparate communication platforms into a cohesive, cost-effective solution via Generation-e. We provision, manage and support all elements of the solution for that peace-of-mind experience across critical business systems, with a complete solution set that meets all your business requirements:
- PSTN Carriage Services – New numbers or port existing numbers.
- Calling via Microsoft Teams Phone – Operator Connect or Direct Routing.
- CXone Contact Centre – world’s leading cloud contact centre platform.
- Alternative UC Xpress and BroadWorks telephony/UCaaS options available.
- CRM Integrations – screenpop supported CRMs within your contact centre OR phone system.
- Supplementary Services – round off your communication needs and fill-in any gaps through our extensive range of complimentary services and integration capabilities, including analogue devices, cloud fax, call recording, and more.
CVX Benefits
No on-premises hardware footprint; no need to maintain or procure any infrastructure.
Per-channel licensing options – significant cost savings compared to traditional per-user licensing.
Trans-Tasman Calling Packs option - outbound call minutes usable across both Australia and NZ.
PAYG option – license for channels only and pay low calling rates for minutes used.
Cloud Voice eXchange (CVX)
Your Secure, Cloud-Native Voice Platform, Enabling Instant Migration to the Cloud and Seamless Connectivity to Diverse Voice Services.
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- Seamless Integration
- Transitions
- Options
- Review
Seamless Integration
CVX seamlessly integrates with UCaaS, CCaaS, and other voice-dependent platforms, reducing complexity and cost while ensuring scalable, universal voice services for your business needs.
Transitions
CVX allows you to keep your current phone numbers when transitioning and seamlessly works with a vast array of PBX, contact center, and cloud services, ensuring compatibility and flexibility.
Options
Review
Generation-e reviews your spending, identifies savings, and offers competitive telecom options, including BYOC.
Calling Plan Bill Analysis
Are your calling costs spiralling out of control?
The more voice services you have, the harder it is to manage spending, leading to potential hidden fees and excessive costs. Through a Generation-e Bill Analysis, we'll handle the work, offering clear savings insights and a tailored plan to optimise your spend.
It’s not unusual to get up to 50% off your monthly spend.
To begin, we require your monthly phone bill. Rest assured, we're willing to sign a non-disclosure agreement for your data security
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CVX Frequently Asked Questions
- CVX is a multi-platform, subscription-based service with flexible licensing options, including user based, channel-based and simultaneous-call licencing to suite varying organisational requirements.
- Details of available licensing options for each platform is available. Contact us to find out more.
- We can cater to bespoke terms, but preferential pricing is based on a three-year agreement.
Each CVX tenant can be configured with one of the two outbound calling options:
- PAYG - outbound calls billed at contracted rates
- Included Calls - includes fixed number of Trans-Tasman outbound call minutes.
- Each Included Calls channel provides a fair use inclusion of 1000 minutes to fixed landline and 500 minutes to mobile per month. Minutes are usable across both Australia and New Zealand, a very favourable setup for organisations with Trans-Tasman calling requirements.
- For channels, this is a shared pool inclusion. For example, 100 channels will provide your organisation with 100K minutes to fixed landline and 50K minutes to mobile, per month
- In our experience, all “unlimited calling” inclusions have a “fair use policy” fine-print somewhere, or the inclusions are unnecessarily high such that you pay a premium for inclusions that are never realised.
- Our calling minute inclusions strike a balance between actual usage and costs based on typical customers. This is also why we always recommend you/we analyse your existing bills to provide some insights into your usage patterns.
- The inclusions have been crafted such that most customers with typical usage should never exceed them. However, we understand that there are exceptions to typical, and that’s why an understanding of your existing usage is always the best starting position so we can right-size to your needs.
- Where the fair-use policy inclusions have been over-run, we will look at the intended use. If within the usage policy conditions and the over-run is an anomaly for a month, we will advise you of this. If the over-run is more systemic, you will be asked to increase your channel count accordingly. Generation-e Cloud Voice eXchange
- There is no intent to bill for past usage in excess of the policy limit, (as long as you are not in breach of your contracted usage policy, e.g., not in an outbound mass-calling scenario).
- No, these are calculated separately along with any porting charges. DID costs for the typical customer are generally negligible.
- Australia and New Zealand for DIDs and ITFS (toll-free), expanding soon to a more global presence by end of CY 2024.
- Inbound Toll-Free numbers are available today for US, UK, Hong Kong, Singapore and India
- CVX servers are stored in secure Australian datacentres: NextDC (M1), Polaris and Equinix (SY3).
- Local voice PoPs in Melbourne, Sydney, Auckland and Wellington with Trans-Tasman Backhaul and multiple Carrier POIs.
- Traffic is TLS encrypted; full security and infrastructure details can be provided upon request.
- Yes, we can. In most cases, analogue devices can be registered to the CVX platform via a wide range of supported analogue gateway devices (IAD/ATA). Generally, these can be your existing analogue gateways, however further discovery is recommended.
- Faxes can also be migrated to our Fax to Email service if desired.
Yes, depending on the underlying platform. Microsoft Teams requires devices that are either Teams-certified or compatible with Microsoft SIP Gateway. The CVX BroadWorks and UC Xpress solutions. However, can support a wide range of existing SIP devices, allowing you to extend your ROI and simplify your cloud migration journey.
- No, CVX currently does not support BYO Carriage.
- Yes, we can set up a trial for you to test the calling platform for up to 30 calendar days. The trial will include up to 5 x PAYG channels, 5 x DIDs and up to 100 minutes of outbound calling to landline/mobile. Trial eligibility and conditions are at Generation-e’s discretion.
- A large range of CRMs can be integrated with the CVX platforms for screenpop and other features
such as data memorialisation. Please contact your Generation-e representative for more details.
“We saved millions of dollars and still had a premium finish. In reality, the saving was not as significant compared to how nice the new equipment was, the rooms look brilliant, the devices were easy to setup for our users. Overall, we could not be happier with our approach and outcome.”
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