Generation-e | Managed Support

HOW WE DO IT?

Generation-e provides customised technical support programs with highly trained engineers. Our ITIL-based service desk resolves over 90% of issues remotely, and we monitor cases for trends. Trust and feedback are essential to us, and periodic surveys make sure you're happy. You have a dedicated Service Delivery Manager for issue discussions.

Unified Communication Support

Generation-e holds the highest level of Microsoft Skype for Business and Teams accreditations, which provides our engineers with direct access to level 3 Microsoft engineers.

Network Support

Your network is vital for your business operations. Any disruption can have a significant impact.

Security Support

Constantly facing threats, staying updated on security is challenging. You need a reliable partner to ensure your people and information remain secure.

Audio Visual Support

Audio visual is essential for organisational productivity, playing a crucial role in communication, collaboration, environmental impact, and employee engagement.

FlexCredits & M-Serv

FlexCredits - a solution that puts you in the driver’s seat. Whether you need support or are exploring new capabilities, FlexCredits give you control over when and how your credits are utilised, while providing access to Generation-e’s extensive resources.
M-Serv – our program offers a comprehensive solution using best in class technology to monitor and administer all the managed services we provide proactively.

Learn More

“We saved millions of dollars and still had a premium finish. In reality, the saving was not as significant compared to how nice the new equipment was, the rooms look brilliant, the devices were easy to setup for our users. Overall, we could not be happier with our approach and outcome.”

Carlo De-FazioTechnology Officer at Grant Thornton Australia